We value your time, our time & the service that we provide. Unfortunately the services we offer are not like a physio/chiro/beautician where your appointment might only be 20 minutes – we block out 1.5hours for a 1hour float. So last minute cancellations cost us dearly if we are unable to re-fill the appointment. So in order to be able to afford to continue operating we must strictly enforce our cancellation policy.
We ask that you provide us with as much notice as possible when cancelling, however a minimum of 24 hours notice for cancelling or rescheduling of appointments is necessary to avoid cancellation fees.
If you think your circumstances require special consideration, please contact us on 0894174497
If we do receive 24 hours notice, we will allocate any pre-payment to another suitable appointment time.
No Show: If you don’t turn up for your appointment without notifying us, this is considered a No Show. In this instance, the below will apply:
– You will forfeit your payment.